Before contacting us, please take a look at the frequently asked questions below. Most questions can be resolved here. If you still can’t find a solution, please reach out using the contact details at the bottom of the page.
First, the person who will be the “Master” creates an account using Apple, Google, or an email address. There is one Master per family. After that, invite your family members using an invitation code.
Open the settings screen from the Master’s account, and you can issue a code from the member invitation menu. Adult and Child members can only join the family using this invitation code.
Invitation codes have an expiration date. If the code has expired, please ask the Master to issue a new one. Also, please double-check that the code was entered correctly (for example, confusing numbers and letters).
If you log in on the new device with the same Apple, Google, or email account you used before, your data will carry over as is. If you’re unsure how to transfer a Child member’s account, please contact us.
The core features are available for free. Some features and expanded limits are offered through paid plans. For details and pricing, please check the plan screen within the app.
To cancel your subscription, please use the subscription management screen of the store where you signed up: App Store (iPhone / iPad) or Google Play (Android). Cancellation is not possible from within the app itself.
Billing and refund procedures are managed by Apple or Google, the store where you made the purchase. Please follow the procedures through each store’s support.
We receive a lot of questions like “my child’s location doesn’t appear on the map or doesn’t update.” In most cases, this is because the necessary settings aren’t in place on both the parent’s and the child’s devices. Please check the following in order.
Location is not real-time. To protect the battery on your child’s device, the location is updated in batches after some movement or at regular intervals. When you want to check right away, use the “Update” button on the map screen (it can’t be pressed repeatedly in a row).
If these aren’t in place, the location won’t come through no matter how you set things up on the parent’s side.
Location sharing is a family-only feature intended for keeping an eye on children. Location information is never shared outside the family. The Master can turn sharing on or off from the settings.
Please check the following.
If they still don’t arrive, please restart the app once.
Please check that the microphone permission for FamPi! is allowed in the device settings. Calls may also be hard to connect if your Wi-Fi or mobile connection is unstable.
You can delete your account from the settings within the app. Please note that once deleted, data such as your own messages cannot be restored.
Member management is handled by the Master. The Master can remove and manage members from their settings screen.
If the above doesn’t resolve your issue, please contact us at the address below. We’ll review your message and reply in order. Please note that it may take some time to receive a reply.
To help us assist you smoothly, please include the following as much as possible.
Contact: waqs.jp@gmail.com